Order Cancellation Policy

Order Cancellation Policy

We understand that sometimes plans change, and you may need to cancel your order. Please review our cancellation policy below:

1. Order Cancellation Timeframe

  • Orders may be canceled within [24 hours] of purchase for a full refund.

  • Cancellation fees may apply, depending on the nature and status of the order at the time of the request. (Refer Item 4)

  • After this window, orders may already be in processing or shipment, and cancellation may not be possible.

2. How to Cancel

  • To cancel an order, please contact our customer service team at sales@gigguitars.com.au or through our website's contact form.

  • Provide your order number and reason for cancellation to help us process your request promptly.

3. Custom or Made-to-Order Items

  • Custom or personalized items are non-cancelable once production has begun. Please double-check your order details before submitting.

4. Cancellation Fees

Cancellation fees may apply depending on the stage of order processing and any costs already incurred by GIG Guitars.

Applicable fees may include, but are not limited to:

  • Payment Gateway Fees

  • Handling Fees

  • Delivery Fees

  • Costs of Items Purchased by GIG Guitars to Facilitate Prompt Delivery

  • Any Other Expenses Incurred by GIG Guitars in Connection with Your Order

You will be notified of any applicable fees at the time your cancellation request is reviewed.

5. Refunds for Canceled Orders

  • If your order is eligible for cancellation and a refund is due, it will be processed back to your original payment method within [5–10 business days], minus any applicable cancellation fees.

6. Late Cancellations

  • If cancellation is requested after the allowable window or if the order has already shipped, you may need to go through our return process instead.

7. Reserved Rights

  • We reserve the right to cancel any order due to product availability, payment issues, or other reasons. In such cases, you will receive a full refund.