117 Ferguson Street

Glen Innes

NSW 2370

Email: sale@giguiars.com.au

PH: 0488 200 801

Shop Hours

• Monday: By Appointment
• Tuesday: By Appointment
• Wednesday: By Appointment
• Thursday: By Appointment
• Friday: By Appointment
• Saturday: Open 9 AM - 1:30 PM
• 1st Sunday of the Month: 10 AM - 2 PM
• All Other Sundays: By Appointment

For appointments or inquiries, feel free to contact Rico. You can call or text him at 0488 200 801.

Repair Services

Need a repair? No worries! We’re here to help. We offer a convenient drop-off and pickup service seven days a week, so your items can be expertly serviced by our skilled technicians

Online 24/7 Access

Experience hassle-free shopping at our online store, open 24 hours a day, 7 days a week. Whether you're an early bird or a night owl, you can browse and purchase your favorite products whenever it suits you.

OPEN 1ST SUNDAY OF THE MONTH

1st Sunday of the Month: 10 AM - 2 PM

• We understand that many of our valued customers travel from surrounding areas such as Warwick, Stanthorpe, Tenterfield, Deepwater, Inverell, Warialda, Moree, Tamworth, Armidale, Uralla, and Guyra to visit our store in Glen Innes.
• To better serve you, we offer extended Sunday hours on the 1st Sunday of each month, giving you more time to shop and get the assistance you need.
• All Other Sundays: By Appointment

For appointments or inquiries, feel free to contact Rico. You can call or text him at 0488 200 801.

Shipping & Returns

Shipping

Direct to Consumer Delivery Policy

What GIG Guitars Does:

• GIG Guitars will process an item for a direct to consumer order. This can be shipped to a business or residential address using either Australia Post E-Parcel or StarTrack Express or collected by a courier selected by GIG Guitars on behalf of the Purchaser.
• GIG Guitars will provide the Consignment details to the nominated email address.

What we don’t do

GIG Guitars takes no responsibility for lost or stolen goods.

Australia Post and Star Track Express have their own policy regarding this procedure. We recommend you visit their websites at http://auspost.com.au/index.html www.startrackexpress.com.au for a better understanding of their proof of delivery policy.

• As GIG Guitars are delivering on behalf of the purchaser, insurance of the goods is the responsibility of the purchaser. If any goods are damaged in transit, the store takes no responsible for the item and all logistics of return and it’s cost of re-supply.

If you require GIG Guitars to insure the goods on your behalf, please request this on the Purchase order for each Direct Ship order.

An additional insurance charge will be applied to the invoice.

• All goods lost or stolen, after being left at the consumer’s premises, is not the responsibility of GIG Guitars.
• GIG Guitars will not be responsible for following up delivery details, or any delivery discrepancies, this is the responsibility of you, the purchaser. We will only provide a consignment tracking info.

Details of your parcel can then be viewed on the Courier Website, using the Consignment number provided by GIG Guitars. If the matter cannot be resolved easily by tracking the Consignment Number from the relevant tracking Websites, GIG Guitars will endeavor to resolve it.

Returns

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.

This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

• Lost Gift Vouchers will not be refunded but should be able to be redeemed should you loose your physical voucher

Please keep your proof of purchase – e.g. your receipt.

Conditions of Returns

Returnable items are subject to the following…

• The product is faulty
• The product is not the same product that was ordered
• The product does not perform to the Manufacturers specifications
• The product has been damaged in transit (please take note of all parcels immediately upon receiving from postage or courier and where possible take a photo of damage)
• Items must be returned within 7 days
• Items must be returned with original packaging and supplied accessories (ie; power supply, manuals)
• Items must be returned as new, and free of scratches or marks
• A copy of original receipt must accompany your return
• You must contact the store before sending back any items
• Returns may not be granted for products such as Print Music (due to Copyright Laws), Kazoos, Tin Whistles, Recorders (due to hygiene reasons)
• Returns will not be granted due to a customer’s change of mind, or ordering the wrong product.
• All faulty items will be directed back to suppliers for warranty assessment. This is no guarantee that a product will be replaced, repaired or refunded.

We’re sorry, but NT and WA are not included in our Free Shipping offer. Additionally, Clearance Items and Pratley Guitars are also excluded.

No worries, though—shipping will be calculated at checkout. Just enter your address, and we’ll handle the rest! We're here to support you every step of the way.

Consignment items are not eligible for discount code offers. All consignment Prices are final, and no additional discounts apply.

14 Day Return Policy

Pre-Order Policy

About Us

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Gig Guitars is your one-stop shop for a wide range of guitars, including banjos, mandolins, and ukuleles, featuring various brands, materials, and sizes. We also offer a diverse selection of equipment, from amps to headphones. Choosing the right instrument is a personal journey, and we're here to guide you through it. Whether you're a beginner or an experienced player, we have options for every stage of your musical journey, including left-handed guitars and a variety of brands like Aria, Hagstrom, Pratley Guitars, Tanglewood, and more. If you prefer used or vintage instruments, our inventory is constantly changing as we source quality items from across Australia.

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Payment methods

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@gigguitars.com.au. Please note that returns will need to be sent to the following address: 117 Ferguson Street Glen Innes NSW 2370

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@gigguitars.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We are not required to provide a refund or replacement if you change your mind or ordered incorrectly.
Certain types of items cannot be returned, like custom products .

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@gigguitars.com.au.

1. Deposit Requirement:

   • A non-refundable deposit of 60% of the total price is required at the time of placing a pre-order. This deposit secures your item and confirms your commitment to the purchase.

2. Ownership:

   • The pre-ordered item remains the property of GIG Guitars until the full payment has been received. Ownership will transfer to the customer only upon the receipt of the final payment.

3. Payment Completion:

   • Once the item is ready for delivery, GIG Guitars will send a "ready to deliver" notification to the customer. The remaining balance must be paid in full within 30 days of this notification.

4. Non-Completion of Payment:

   • If the final payment is not completed within the 30-day period, GIG Guitars reserves the right to sell the item to recoup costs. The initial 60% deposit will not be refunded, and the customer will forfeit any claim to the item.

5. Customer Updates:

   • GIG Guitars is committed to keeping customers informed about the expected ETA of their order completion. Regular updates will be provided to ensure customers are aware of the status of their pre-order.
6. Place Pre Order Enquire Through Our Contacts Page 

 

By placing a pre-order with GIG Guitars, you agree to the terms and conditions outlined in this Pre-Order Policy. Thank you for choosing GIG Guitars!

Our Story – Gig Guitars

 
GIG Guitars sources, advises, and sells new, used and vintage guitars, equipment and other string instruments including banjos, mandolins and ukuleles across a wide range of brands, materials, and sizes.

We also provide all the equipment and accessories including amps, music stands, wireless systems, tuners and metronomes, pedals, microphones, PA systems, recording bundles, headphones, and mixing desks.

We believe that choosing the right instrument for you is a personal experience and we can advise you on the best instrument to continue or start your musical journey.

Want a new sound or to add to your collection?

Our range of guitars includeacoustic,electric,bass,classical,hollow body and jazz.

Left-handed?

We also stockleft-handed guitarsand accessories.

Just starting out?

Our range and service philosophy will enable you to find the best instrument for you, no matter where you are on your musical journey.

Looking to buy a particular brand name?

Our range of new guitars includes brandsAria,Badger,Casino,Takamine,Hagstrom,J&D Luthiers,Ibanez, Martinez, Mojo, Sanchez,TanglewoodandTimberidge.

Prefer to buy used or vintage guitars?

Our range is continuously changing as we source used and vintage guitarsand equipment from across Australia.Our reputation is built on trust. We ensure that any of our used or vintage instruments, equipment or accessories are checked and reconditioned where needed.

Our Philosophy

We’re committed to finding YOUR instrument, and we can do this individually through our in-store experience to ensure that what you take home, you want to pick up every day.

We focus on leveraging your senses to find the right instrument for you. Our belief is that you need to fall in love with the look of your new instrument. We encourage you to SEE the aesthetic, look at the shape, the colour, it’s features and
condition.

Then we focus on how it feels to you. TOUCH it, try it on, does it feel comfortable? Does it make you want to play? Just like buying a car if you don’t enjoy driving it, why would you buy it?

HEAR it – now it’s time to play, and yes, our in-store experience enables you to sit, relax and play your instrument for as long as you like. Do you love the sound? Does the sound compliment your collection, your type of music?

We encourage you to consider all brands, not just the most popular ones. Every instrument is unique, so our philosophy enables you to leave the brand until last. Of course, we all have preferences regarding brands, but some, especially limited editions or vintage guitars, whilst they may hold their value, they may not have the features that others have. This is where our experience can guide you to make your decision.

GIG Guitars is also a meeting place, we encourage all musicians, whether you are a
professional guitarist, singer, or just starting out to visit us in-store.

“We have some very talented local artists that meet at our store for open sessions which we encourage so they can learn from each other.” Rico.

Our store is often the accidental host of a music session, and we also arrange open sessions for anyone interested in music. This is a great opportunity for locals and visitors to meet new people and connect around their love of music.
 

About Our Founder – Rico

GIG Guitars became our name back in 2018 as a short cut for Glen Innes Guitars. It’s not surprising that our local musos shorted it to GIG, so we went with it.

Enrico (pronounced ‘Rico’ in Australian) is the man behind the shop and meeting place, in Glen Innes Highlands, NSW. Having an Italian name and heritage hailing originally from New Zealand before landing in Australia, his love of music began the day he picked up his uncle’s acoustic guitar at the age of 8.

Rico’s passion for music evolved after high school and moving to Australia in 1984 and he continued to pick up his guitars and just play, no band, no sheet music, just the sound of a song he liked. Influenced by bands such as Split Ends, INXS and Cold Chisel his love of classical music grew more broadly.

“I love playing Ava Maria on my K Yairi Classical Electric Guitar 1993 CY127CE Slim Body guitar when I’m feeling reflective, the pace and the tone is my perfect for my brain to process. But when I’m charged up I love going loud playing zz top la grange on my new Hagstrom Ultra Max” Rico.

Rico’s curiosity about guitars and his love for rock, blues and classical music led to 56 guitars straddled around his house – from acoustic to electric, collector and vintage – Rico has experienced a wide range of guitars.

“The only guitar I regret selling was a 1979 Fender Stratocaster Hardtail, it turned heads when we would play it in store.” Rico.

On the advice of his wife – the best thing that has ever happened to him – Rico started to sell some of his collection through socials and markets. This was when the realisation hit that people wanted to connect with others and there was an opportunity to not only sell guitars, equipment, and other instruments, but to be able to help people find the right instrument for them.

“Murphy’s Pigs come into the store each year when they are performing as a part of the Australian Celtic Festival, great musicians, and great people. They always stay around in the store and it’s a great opportunity to hear and learn from some of the best bands in Australia” Rico.

Rico still has a huge personal collection and through GIG Guitars supports the local
community by sponsoring organisations and events and donating instruments for worthy causes. As a self-taught musician he is dedicated to a thriving local music scene and supporting local musicians as well as those travelling to Glen Innes Highlands