Conditions of Returns
Returnable items are subject to the following…
The product is faulty
The product is not the same product that was ordered
The product does not perform to the Manufacturers specifications
The product has been damaged in transit (please take note of all parcels immediately upon receiving from postage or courier and where possible take a photo of damage)
Items must be returned within 14 days
Items must be returned with original packaging and supplied accessories (ie; power supply, manuals)
Items must be returned as new, and free of scratches or marks
A copy of original receipt must accompany your return
You must contact the store before sending back any items
Returns may not be granted for products such as Print Music (due to Copyright Laws), Kazoos, Tin Whistles, Recorders (due to hygiene reasons)
Returns will not be granted due to a customer’s change of mind, or ordering the wrong product.
All faulty items will be directed back to suppliers for warranty assessment. This is no guarantee that a product will be replaced, repaired or refunded.