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About Us

Our Story – GIG Guitars 

Established May 2019

GIG Guitars opened its doors in May 2019 with a simple mission: to help musicians find the right instrument—whether they’re just starting out or decades into their musical journey. Located in the Glen Innes Highlands, NSW, we began as a passion project and quickly became a trusted name for quality guitars and gear across Australia.

From day one, we’ve offered a diverse range of new, used and vintage guitars, along with string instruments like banjos, mandolins, and ukuleles. We also stock amps, tuners, pedals, PA systems, mics, recording bundles, and more—everything a modern musician needs.

Since 2019 – Guitars and Gear for Everyone

  • Our collection has grown to include:
  • Acoustic, electric, bass, classical, hollow-body, and jazz guitars
  • Left-handed models and beginner packs
  • Accessories including stands, straps, strings, tuners, and pedals
  • Studio gear like microphones, headphones, and mixers
  • Reconditioned used and vintage gear from trusted sources

We represent respected brands like Aria, Danelectro, Dunlop, Grover, Remo, Redding, Snark, Xtreme, Takamine, Tanglewood, Hagstrom, Sigma, and more.

A Personal Buying Experience

We believe choosing an instrument should be hands-on and emotional. That’s why our in-store experience is built around the senses:

  • See – Appreciate its shape, colour, and character
  • Touch – Feel it in your hands, test its weight and comfort
  • Hear – Play freely and explore its sound in a relaxed space

Our team encourages you to look beyond labels and focus on what truly suits your playing style and musical goals.

A Community Built Through Music

Since 2019, GIG Guitars has become more than a shop—it’s a space for connection. Local musicians, students, and pros regularly drop in for a chat, jam, or open mic. We host and support community events and are proud to provide instruments for local causes.

“We have some very talented local artists that meet at our store for open sessions. We love seeing them learn from each other.” – Rico

Meet the Founder – Rico

The heart behind GIG Guitars is Enrico—known to all as Rico. His musical journey began at 8 years old when he picked up his uncle’s acoustic guitar. After moving to Australia in 1984, he developed a deep love for classical, rock and blues, inspired by artists like INXS, Split Enz, and Cold Chisel.

By 2019, Rico had a personal collection of 50+ guitars and, with a little encouragement from his wife, began selling a few. Demand grew—and GIG Guitars was born.

“The only guitar I regret selling was a 1979 Fender Strat Hardtail. It turned heads every time we played it in-store.” – Rico

Today, Rico still plays, collects, and supports artists who visit Glen Innes, including touring bands like Murphy’s Pigs. His passion remains the same: help people fall in love with music—one instrument at a time.

Store Location and Contact Details

117 Ferguson Street

Glen Innes

NSW 2370

Email: sale@giguiars.com.au

PH: 0488 200 801

Opening Hours

Shop Hours

  • Monday: By Appointment
  • Tuesday: 9:30 AM - 5:30 PM
  • Wednesday: 9:30 AM - 5:30 PM
  • Thursday: 9:30 AM - 5:30 PM
  • Friday: 9:30 AM - 5:30 PM
  • Saturday: Open 9:30 AM - 1:00 PM
  • Sundays: By Appointment

For appointments or inquiries, feel free to contact Rico. You can call or text him at 0488 200 801.

Repair Services

Need a repair? No worries! We’re here to help. We offer a convenient drop-off and pickup service seven days a week, so your items can be expertly serviced by our skilled technicians

Online 24/7 Access

Experience hassle-free shopping at our online store, open 24 hours a day, 7 days a week. Whether you're an early bird or a night owl, you can browse and purchase your favorite products whenever it suits you.

Shipping Policy

Shipping & Returns

At GIG Guitars, we understand that buying an instrument—whether it's your first or your fiftieth—is a meaningful investment. That’s why we treat every order with care, transparency, and a genuine commitment to making your experience smooth and trustworthy from start to finish.

Shipping – Direct to Consumer Delivery

What We Do

GIG Guitars processes direct-to-consumer orders with the utmost attention. Your item will be shipped to your nominated business or residential address using Australia Post E-Parcel, StarTrack Express, or a courier chosen by us on your behalf. Once dispatched, you’ll receive full consignment tracking details via email so you can follow your delivery every step of the way.

What We Don’t Do

While we do everything we can to ensure your order arrives safely, GIG Guitars is not liable for lost or stolen goods once they have been delivered. We recommend reviewing the delivery and proof of delivery policies of Australia Post and StarTrack Express for further clarity:

Insurance is not automatically included in your shipment. If you'd like GIG Guitars to arrange insurance for your delivery, please request this at the time of order—a small additional charge will apply.

If damage occurs during transit, responsibility for logistics and replacement costs lies with the purchaser, unless insurance has been arranged. If you encounter delivery issues, we’re happy to assist with consignment tracking, but direct inquiries to couriers must be handled by the customer.

Returns & Refunds

We’re here to help if something goes wrong—because we care about making things right.

Under Australian Consumer Law, you are entitled to a refund or exchange if an item:

  • Has a fault that would have deterred purchase if known

  • Is unsafe

  • Is significantly different from its description

  • Doesn’t perform as promised and can’t be easily fixed

In these cases, you're eligible for a refund, exchange, or compensation for any reduced value. If the problem is minor, we’ll aim to repair the item in a reasonable time. If not, we’ll offer you a replacement or refund.

Please Note:

  • Change-of-mind returns are not accepted.

  • Lost gift vouchers cannot be refunded, but may still be redeemed.

Conditions of Return

To ensure a smooth return process, please ensure the following conditions are met:

  • The product is faulty, incorrect, or does not meet manufacturer specs

  • The product is returned within 14 days of receipt

  • It is returned with original packaging, accessories, and in as-new condition

  • A copy of your receipt must be included

  • You must contact the store prior to sending any return

  • Certain items are non-returnable due to hygiene or copyright reasons: print music, kazoos, tin whistles, recorders

All faulty products are subject to supplier warranty assessment. While we advocate for you in this process, outcomes—repair, replacement, or refund—are at the supplier's discretion.

We’re a small, independent Australian store that takes pride in honest service and genuine customer support. When you shop with GIG Guitars, you’re not just buying a product—you’re putting your trust in us, and we take that seriously. If you ever have questions or need support, we’re just a call or email away.

Thank you for choosing GIG Guitars. We’re here to help you play on.

14 Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We want you to be confident in your purchase, so please choose carefully. Unfortunately, we’re unable to offer refunds or exchanges if you change your mind, select the wrong item, or decide the product isn’t quite what you expected. Our refund option is designed to cover genuine faults or issues — Our refund option is not intended as a "buy and try" service. If you’re unsure about a product, feel free to contact us before ordering and we’ll be happy to guide you.

To start a return, you can contact us at sales@gigguitars.com.au. Please note that returns will need to be sent to the following address: 117 Ferguson Street Glen Innes NSW 2370

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@gigguitars.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We are not required to provide a refund or replacement if you change your mind or ordered incorrectly.
Certain types of items cannot be returned, like custom products .

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@gigguitars.com.au.

* Free Shipping Exclusions

We’re sorry, but NT, WA, and TAS are not included in our Free Shipping offer. Additionally, Clearance Items are also excluded. No worries, though—shipping will be calculated at checkout. Just enter your address, and we’ll handle the rest! We're here to support you every step of the way.

* Discount Code Exclusions

Consignment items are not eligible for discount code offers. All consignment Prices are final, and no additional discounts apply.

14 Day Return Policy
















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Gig Guitars is your one-stop shop for a wide range of guitars, including banjos, mandolins, and ukuleles, featuring various brands, materials, and sizes. We also offer a diverse selection of equipment, from amps to headphones. Choosing the right instrument is a personal journey, and we're here to guide you through it. Whether you're a beginner or an experienced player, we have options for every stage of your musical journey, including left-handed guitars and a variety of brands like Aria, Hagstrom, Pratley Guitars, Tanglewood, and more. If you prefer used or vintage instruments, our inventory is constantly changing as we source quality items from across Australia.

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